Frequently Asked Questions

Our Products FAQs

Here are some reasons why customers should choose ours over a competitor's

  1. High-Quality Ingredients: Our lactation cookies are crafted with premium, carefully sourced ingredients known for their lactation-boosting properties, such as oats, brewer's yeast and flaxseed. We prioritize quality and nutritional value in every batch.

  2. Proven Effectiveness: While scientific evidence on lactation cookies is limited, we've received positive feedback from numerous satisfied customers who have experienced an increase in milk supply after consuming our cookies regularly. Our recipe is carefully formulated to support lactation effectively.

  3. Delicious Taste: We understand the importance of enjoying what you eat, especially when it comes to something you'll be consuming regularly. Our lactation cookies are not only nutritious but also delicious, available in a variety of flavors to suit different preferences.

  4. Transparency and Trust: We believe in transparency and honesty with our customers. We provide clear information about our ingredients, sourcing practices, and manufacturing processes, building trust and confidence in our brand.

  5. Commitment to Customer Satisfaction: We prioritize customer satisfaction above all else. From prompt customer support to ensuring product freshness and quality, we go above and beyond to meet the needs of our customers and provide them with a positive experience.

  6. Community and Support: We're more than just a company – we're a community of nursing mothers supporting each other on their breastfeeding journeys. Through our online resources, forums, and social media channels, we provide valuable support and information to our customers every step of the way.

We're dedicated to helping nursing mothers succeed in their breastfeeding goals and providing them with products they can trust and enjoy.

Lactation cookies are a type of cookie specifically designed to help nursing and breastfeeding mothers increase their breast milk supply. They typically contain ingredients believed to promote and boost lactation, such as oats, brewer's yeast and flaxseed.

Here's how these ingredients are believed to work:

  1. Oats: Oats are rich in iron and fiber, which can provide energy and support overall health. Some studies suggest that oats may also have properties that help stimulate milk production.
  2. Brewer's yeast: Brewer's yeast is a type of yeast that is high in B vitamins, iron, protein, and chromium. It's believed to be a galactagogue, which is a substance that promotes lactation.
  3. Flaxseed: Flaxseed is rich in omega-3 fatty acids, fiber, and phytoestrogens. Phytoestrogens are plant compounds that mimic the hormone estrogen, which may help stimulate milk production.

Many breastfeeding and pumping mothers enjoy lactation cookies as a tasty snack that can also provide some nutritional benefits. It's always a good idea for breastfeeding mothers to maintain a well-balanced diet, stay hydrated, and ensure they're getting enough rest to support milk production. If you're experiencing concerns about your milk supply or have questions about lactation support, it's best to consult with a lactation consultant or healthcare provider for personalized guidance.

We are proudly Muslim owned and take pride in ensuring all our ingredients are compliant. Ask us, and we'll be happy to provide you with more details!

Absolutely! Lactation cookies are a wonderful and delicious way to support your breastfeeding journey.

Packed with nourishing ingredients like oats, brewer's yeast, flaxseed, and fenugreek, they're crafted to help boost milk supply naturally. Many mothers find them not only tasty but also effective in enhancing lactation when combined with regular nursing and hydration.

These cookies offer a delightful and convenient solution for busy mothers who want to nourish themselves and their babies with wholesome goodness. Plus, they're backed by the expertise of healthcare providers and lactation consultants, ensuring you get personalized support on your breastfeeding adventure.

Embrace the joy of motherhood with our lactation cookies, and let us be part of your journey to a fulfilling breastfeeding experience!

We recommend paying attention to your body, adjusting accordingly, and keeping it moderate. Here are some guidelines:

Cookies: 3 to 5 pieces per serving. Have up to 2 servings a day.

Granola: About a handful per day. Have it with yoghurt, milk, or spike it up with dates and your choice of nut butter.

Brownies: 1 per day. Microwave up to 10 seconds to serve it warm and fudgy.

Our lactation cookies are deliciously crafted with love and care, but it's important to note that they contain nuts and dairy. While they're perfect for many nursing moms, we always encourage anyone with allergies or dietary restrictions to check the ingredients list carefully to ensure our treats fit their needs.

Your health and safety are super important to us, so please don't hesitate to reach out if you have any questions or concerns. We're here to help!

Our treats  can be stored at room temperature in an airtight container for about 1 to 2 weeks.
When properly stored in an airtight container or freezer bag, most treats can last 1 to 3 months in the freezer without significant loss of quality. Thaw frozen treats at room temperature before serving.

Our lactation treats are not only beloved by breastfeeding moms but are also enjoyed by many pregnant women as a delicious and nutritious snack option. Packed with wholesome ingredients like oats, flaxseed, and brewer's yeast, our treats offer a tasty way to satisfy cravings while providing essential nutrients.

While our lactation treats can be a delightful addition to your pregnancy diet, we always recommend consulting with your healthcare provider before adding any new foods or supplements to your routine. Your healthcare provider can offer personalized guidance based on your individual health needs and ensure that our treats are suitable for you during this special time.

To assist you in making informed decisions, the ingredients list for each of our products is available on our product pages. We encourage you to refer to these lists when consulting with your healthcare provider.

Eating lactation cookies while pregnant may not necessarily induce lactation, as lactation is primarily triggered by hormonal changes that occur after childbirth. However, the wholesome ingredients in lactation cookies, such as oats, flaxseed, and brewer's yeast, can still provide valuable nutrients for both you and your baby during pregnancy.

It's important to remember that every pregnancy is unique, and individual factors can influence milk production. While lactation cookies may not directly stimulate lactation during pregnancy, they can still be a tasty and nutritious addition to your diet.

If you're interested in preparing for breastfeeding during pregnancy, consider discussing breastfeeding techniques and strategies with your healthcare provider or a lactation consultant. They can offer personalized guidance and support to help you prepare for a successful breastfeeding journey after childbirth.

Lactation cookies are generally safe for pregnant mothers to consume, but it's essential to check the ingredients list to ensure there are no components that may be harmful during pregnancy. Many lactation cookies contain ingredients like oats, flaxseed, and brewer's yeast, which are typically safe for pregnant women in moderate amounts.

However, some lactation cookie recipes or commercially available options may include herbs like fenugreek (our’s doesnt!), which is commonly used to boost milk supply but is not recommended during pregnancy due to its potential effects on uterine contractions. Additionally, some pregnant women may have allergies or sensitivities to ingredients found in lactation cookies, such as nuts or dairy.

As always, it's best to consult with a healthcare provider before introducing any new foods or supplements into your diet during pregnancy. They can provide personalized guidance based on your individual health status and any specific concerns you may have.

Use an airtight container or a cookie jar with a tight-fitting lid. This prevents air from getting in and keeps the cookies fresh for a longer time. If you don't have an airtight container, you can also use a resealable plastic bag.

If you want to extend their shelf life, you can store them in the refrigerator or freezer. Be sure to use an airtight container or freezer bag, and allow them to come to room temperature before serving.

Every mother's body responds differently to lactation cookies, so there isn't a one-size-fits-all answer. Generally, many nursing mothers find that consuming 1-2 lactation cookies per day can be a good starting point. However, it's essential to listen to your body and pay attention to how you feel. Some women may notice an increase in milk supply with fewer cookies, while others may need to eat more.

It's also crucial to consider other factors that can influence breastmilk production, such as hydration, rest, breastfeeding frequency, and overall nutrition. While lactation cookies can be a tasty and convenient addition to your diet, they shouldn't replace a balanced and nutritious meal plan.

If you're unsure about how many cookies to eat or have concerns about your milk supply, I recommend consulting with a healthcare provider or lactation consultant. They can offer personalized guidance based on your individual needs and circumstances. Remember, the most important thing is to take care of yourself and your baby, and we're here to support you every step of the way.

Absolutely! Freezing cookies can be a great way to extend their shelf life and ensure they stay fresh for longer periods.When you're ready to enjoy your cookies, simply remove them from the freezer and let them thaw at room temperature for about 15-30 minutes. You can also reheat them in the oven for a few minutes if you prefer warm cookies.

Since our cookies are lovingly homemade, they're best enjoyed fresh within a certain timeframe. While they don't have a specific 'expiration date' like store-bought products, we recommend consuming themwithin 1-2 weeks for optimal freshness and taste.

To ensure the best experience for our customers, we make our cookies in small batches, prioritizing quality and flavor. We also recommend storing them in an airtight container at room temperature or in the refrigerator to maintain their deliciousness for as long as possible.

Our homemade cookies are prepared in the same kitchen, where some varieties contain nuts and others do not. While we take precautions to minimize cross-contamination, we cannot guarantee that our nut-free cookies have not come into contact with nuts during preparation.

We understand the importance of allergen safety and transparency. If you have specific concerns or allergies, please feel free to reach out to us for more information. Your safety is important to us, and we're happy to provide any additional details you may need.

Absolutely! You can definitely order lactation cookies and treats as a thoughtful gift for someone else. Many mothers appreciate receiving such gifts, especially during the postpartum period when they may be focusing on breastfeeding and caring for their newborn.

When placing your order, you can typicallyspecify a different shipping address for the recipient, making it easy to send the treats directly to them as a surprise. Additionally, you may have theoption to include a personalized message or note with the giftto let the recipient know who it's from and convey your well wishes.

Whether it's to celebrate a new arrival, support a breastfeeding mother, or simply show someone you care, lactation cookies and treats can make a thoughtful and practical gift. Just be sure to check the delivery options and any special instructions provided by the seller to ensure a smooth and successful delivery process.

Our cookies are homemade treats crafted with care, but it's important to note that they may not be suitable for pregnant mothers with gestational diabetes due to their sugar content. While we don't specifically tailor our recipes to accommodate gestational diabetes, we understand the importance of dietary restrictions and are committed to transparency.

If you have gestational diabetes or any other dietary concerns, we recommend consulting with your healthcare provider to determine if our cookies are suitable for you.

Additionally, we offer an alternative option that may be more suitable for those with gestational diabetes. Our wholesome toasted granola is sweetened with only pure honey, which does not cause sugar spikes like regular white table sugar. It's a delicious and nutritious choice that can satisfy your cravings while being mindful of your dietary needs.

Your health and well-being are our priority, and we want to ensure you make the best choices for you and your baby.

Absolutely! Lactation treats can be a wonderful addition to your pregnancy journey, offering a delicious and supportive option for nurturing both you and your baby. While individual experiences may vary, many mothers find that incorporating lactation treats into their diet during pregnancy can contribute to their overall sense of well-being and preparation for breastfeeding.

These treats often contain wholesome ingredients known for their potential benefits in supporting lactation, such as oats, flaxseed, and brewer's yeast. By enjoying these treats as part of a balanced diet, you're not only indulging in something delicious but also providing your body with nourishment that may help optimize milk production once your little one arrives.

Remember, every mother's journey is unique, and while lactation treats can be a delightful addition, they're just one piece of the puzzle. Pairing them with proper hydration, regular breastfeeding or pumping, and seeking support from lactation consultants can further enhance your breastfeeding experience.

Ultimately, the joy of motherhood is about embracing every moment, and lactation treats can be a delightful way to celebrate the beautiful journey of nurturing your newborn.

Yes, you can eat lactation treats even if you're not breastfeeding. Lactation treats, such as lactation cookies or bars, are typically made with ingredients that are nutritious and generally safe for consumption by anyone. Ingredients like oats, flaxseed, brewer's yeast, and wheatgerm are often included in lactation treats because they are believed to support lactation, but they also offer nutritional benefits for anyone.

For example, oats are a good source of fiber and essential nutrients, flaxseed contains omega-3 fatty acids and fiber, brewer's yeast provides B vitamins and protein, and wheat germ has been used traditionally for various health benefits.

So, even if you're not breastfeeding, you can still enjoy lactation treats as a tasty and nutritious snack. Just be mindful of any specific dietary restrictions or allergies you may have and check the ingredient list to ensure there's nothing you need to avoid.


Common Breastfeeding Questions

I understand your situation, babe. If you wish to fast during Ramadan, here are some tips that have been helpful for me:

1) Stay Hydrated:
Drink plenty of water during iftar and sahur (8-10 glasses throughout the night).
- Avoid caffeine and sugary drinks.

2) Maintain a Balanced Diet:
- Avoid oily foods and opt for complex carbohydrates like oats.

3) Breastfeeding Schedule:

- Stick to your regular breastfeeding schedule if you able to or consider the following suggested routine:
Suggestions for milk expression:

✅After Sahur
✅4 hours after the first session
✅4 hours after the second session
✅After breaking the fast

4) Listen to Your Body:
- If you feel fatigued or notice a decrease in supply, you might want to reconsider to fast.

5) Breast Compression:
- You can also try breast compression techniques to help with the milk flow.

Hope this helps!

Look for signs of sufficient milk intake such as steady weight gain, frequent wet diapers (at least 6-8 per day), and active sucking during feedings.

Newborns typically feed 8-12 times a day, but feeding frequency can vary. Feed on demand, watching for hunger cues like rooting or sucking on hands.

A good latch involves the baby taking in enough breast tissue, with their mouth covering both the nipple and areola. You should feel a pulling sensation but not pain.

Common positions include cradle hold, cross-cradle hold, football hold, and lying down. Experiment to find what works best for you and your baby.

Ensure frequent and effective nursing, stay hydrated, get plenty of rest, and consider techniques like breast compression and pumping after feedings to stimulate milk production.

While some initial discomfort is common as you and your baby adjust, persistent pain or nipple damage may indicate an improper latch and should be addressed.

In most cases, breastfeeding is safe during illness. Always consult with a healthcare provider regarding medications, as many are compatible with breastfeeding.

Practice using a nursing cover or breastfeeding in discreet clothing if desired. Remember that breastfeeding is a natural and protected right in many places.

Start pumping once breastfeeding is well established, usually a few weeks after birth. Pumping after or between feedings can help increase milk supply and provide milk for occasional bottle feeding.

Try changing positions, ensuring a good latch, soothing techniques like skin-to-skin contact, or addressing potential causes such as hunger, discomfort, or overstimulation.

Eating lactation cookies while pregnant may not necessarily induce lactation, as lactation is primarily triggered by hormonal changes that occur after childbirth. However, the wholesome ingredients in lactation cookies, such as oats, flaxseed, and brewer's yeast, can still provide valuable nutrients for both you and your baby during pregnancy.

It's important to remember that every pregnancy is unique, and individual factors can influence milk production. While lactation cookies may not directly stimulate lactation during pregnancy, they can still be a tasty and nutritious addition to your diet.

If you're interested in preparing for breastfeeding during pregnancy, consider discussing breastfeeding techniques and strategies with your healthcare provider or a lactation consultant. They can offer personalized guidance and support to help you prepare for a successful breastfeeding journey after childbirth.

Apply warm compresses or take a warm shower to help relieve engorgement. Massage and frequent nursing can help clear blocked ducts. Seek help from a lactation consultant if issues persist.

These answers provide general guidance, but individual situations may vary. It's always advisable to consult with a healthcare provider or lactation consultant for personalized advice and support.


Delivery Details

For delivery of our lactation cookies, we offer two options:

  1. Next Day Doorstep Delivery: Orders made on Monday to Thursday before 5 pm qualify for next day doorstep delivery at $8.90. Our delivery runs between Monday - Friday. This option ensures your cookies arrive quickly for a small additional fee.
  2. Parcel Delivery: If you prefer a more affordable option, we offer parcel delivery at $4.50. Delivery typically takes between 5-7 working days. While it may take a bit longer, this option is budget-friendly and ensures your cookies are still delivered safely and promptly.

For orders above $85, you automatically qualify for free next day doorstep delivery, making it a convenient and cost-effective choice for larger purchases.

Absolutely! We understand that sometimes you need your lactation cookies in a hurry. That's why we offer expedited or express shipping options for those who need their treats ASAP.

Our expedited shipping option ensures that your order arrives quickly, usually within 1-2 business days, depending on your location. For just $8.90, you can enjoy our convenient next day doorstep delivery service, perfect for satisfying those last-minute cravings or sending a thoughtful gift with urgency.

If you're interested in our expedited shipping option, simply select it at checkout, and we'll make sure your order is prioritized for swift delivery. As always, if you have any questions or special requests regarding shipping, feel free to reach out to us. We're here to help!

Our delivery window typically falls between 12-6pm, allowing for flexibility in receiving your order during the afternoon. While we understand the convenience of specific delivery timings, we regret to inform you that we are unable to accommodate requests for specific delivery times at this time. Our delivery schedule is structured to optimize efficiency and ensure timely deliveries to all our customers.

Additionally, we want to reassure you that our treats, such as cookies, granola, and brownies, are safe to be kept outside in ambient temperatures. These items can maintain their freshness and quality for up to 1-2 weeks when stored properly at room temperature. This means you can confidently receive your delivery during our standard window and enjoy your treats at your convenience.

Yes, absolutely! We provide real-time tracking for all orders, so you can monitor the progress of your delivery every step of the way. Once your order is processed and shipped, we'll provide you with a tracking number via email or text message.

 

With this tracking number, you can easily check the status of your delivery online or through our mobile app. You'll be able to see when your package is out for delivery, estimated arrival times, and any updates on its journey to your doorstep.

 

Tracking your order in real time gives you peace of mind and allows you to plan accordingly for its arrival. If you have any questions or need assistance with tracking your order, our customer support team is here to help. Simply reach out to us, and we'll be happy to assist you.

Yes, changes to the delivery address can be made after your order is confirmed. However, we strongly recommend double-checking your address, especially the unit number, before placing your order to avoid any issues. If you notice an error, please inform us as soon as possible after placing the order.

Please note that any address changes may incur additional charges. These charges will depend on the delivery service and will be communicated to you before proceeding.

Ensuring the safe and timely delivery of our lactation cookies is a top priority for us. Here are the measures we take:

  1. Secure Packaging: We carefully package our lactation cookies to protect them during transit. We use sturdy boxes and packaging materials to prevent breakage and maintain freshness.
  2. Prompt Fulfillment: We strive to fulfill orders promptly to minimize the time your cookies spend in transit. Orders are typically processed and shipped within 1-2 business days of being placed.
  3. Expedited Shipping Options: We offer expedited shipping options, such as next day doorstep delivery, for those who need their cookies quickly. This ensures that your order arrives promptly and fresh.
  4. Tracking Information: We provide tracking information for all orders so you can monitor the progress of your delivery and know when to expect your cookies.
  5. Customer Support: Our customer support team is available to assist you with any questions or concerns you may have about your order or delivery. We're here to ensure a smooth and satisfactory experience from start to finish.


By implementing these measures, we aim to deliver your lactation cookies safely and on time, so you can enjoy them with peace of mind.


Customer Care

Absolutely! We value our loyal customers and strive to show our appreciation through our loyalty and reward program. Here's how it works:

On our website, you'll find details about our loyalty program, which offers various perks and rewards for our valued customers. When you sign up for the program, you'll start earning points for every purchase you make. These points can be redeemed for discounts, freebies, or other exclusive benefits.

In addition to earning points for purchases, our loyalty program may offer special promotions, birthday rewards, early access to sales, and more. It's our way of saying thank you for choosing us and supporting our business.

If you haven't already, we encourage you to check out our website to learn more about our loyalty program and how you can start earning rewards today. We're committed to providing our customers with an exceptional experience every step of the way, and our loyalty program is just one way we show our gratitude for your continued support.

Unfortunately, once an order is placed, we are unable to accommodate cancellations or modifications. As a small business, we operate with limited resources and costs, and last-minute changes can significantly impact our operations and expenses.

We strive to process and fulfill orders as efficiently as possible to ensure timely delivery and customer satisfaction. Therefore, we kindly ask that you review your order carefully before completing your purchase.

If you have any questions or concerns about your order, please feel free to reach out to us, and we'll do our best to assist you within our capabilities.

If you have any issues with your order, please contact us with your order number and details about the problem. We'll work quickly to find a solution and ensure your satisfaction. Your feedback is valuable, and we're here to help!

As a small business, we operate with limited resources, and unfortunately, we are unable to offer returns or exchanges for our lactation cookies. We prioritize quality and strive to provide delicious and fresh products with every order.

We understand that circumstances may arise where a return or exchange is desired, but due to the perishable nature of our products and our small-scale operation, we cannot accommodate returns at this time. We kindly request that any issues regarding the quality of our products be brought to our attentionwithin 24 hours of delivery, as we are dedicated to promptly addressing and resolving any concerns to ensure your utmost satisfaction.

However, if you have any concerns about your order or if there are any issues with the quality of our products, please don't hesitate to reach out to us. We're committed to ensuring your satisfaction and will do our best to address any issues within our capabilities.

Unfortunately, due to the nature of our products and for health and safety reasons, we cannot accept returns or exchanges for lactation cookies once they have been opened or partially consumed.

If your lactation cookies arrive damaged or in poor condition, we understand your concern. While we do not offer refunds for option 2 under parcel delivery due to the involvement of third-party handlers, we take every precaution to secure the parcels to the best of our ability by bolstering parcels with bubble and paper wrap.

For customers concerned about the condition of their cookies, we recommend choosing option 1, which is door-to-door delivery handled by a single courier. This option provides greater control over the delivery process and reduces the risk of damage during transit, albeit at a higher fee of $8.90.

We apologize for any inconvenience caused and assure you that we prioritise the quality and integrity of our products. If your cookies do arrive damaged, please reach out to us with details and photos of the damage, and we will do our best to address the issue.

In our policy, the return shipping fee is typically covered by the customer. This means that if you need to return an item, you would be responsible for the cost of shipping it back to us. 

Please note that we do not provide pick-up services for returning items and facilitate exchanges through delivery services. If you wish to return any items or require an exchange, you are welcome to visit our shop situated at #01-23 Changi Road. Alternatively, you can arrange your own courier service using platforms like Grab, Lalamove, or any other delivery service of your choice.

For orders purchased at baby fairs, we also strongly recommend checking your bags and flavors before leaving the fair. Please ensure you have received the correct flavors as any exchanges will incur a delivery fee of $8.90 per delivery. We kindly remind customers that we are not responsible for any incorrect flavor bags once they have left the fair. Thank you for your understanding!

Ensuring the safety and cleanliness of our baking facilities is paramount to us. Here's how we maintain high standards of hygiene and safety:

  1. SFA-Licensed Kitchen: Our kitchen is licensed by the Singapore Food Agency (SFA), ensuring that we meet strict regulatory standards for food safety and hygiene.

  2. Certified Kitchen Bakers: All our kitchen staff members are certified in hygiene courses, ensuring they have the knowledge and skills necessary to maintain a clean and safe working environment.

  3. Compliance: We adhere to all regulations and guidelines set forth by relevant authorities regarding food safety and cleanliness. This includes regular inspections, proper sanitation practices, and appropriate storage of ingredients.

  4. Cleaning Protocols: We have rigorous cleaning protocols in place to ensure that all surfaces, equipment, and utensils are regularly sanitized to prevent cross-contamination and maintain a hygienic environment.

  5. Quality Control: We conduct regular quality control checks to ensure that our ingredients meet our standards of freshness and safety. Any products that do not meet our quality standards are promptly discarded.

  6. Employee Health and Hygiene: We emphasize the importance of personal hygiene among our staff members, including handwashing, wearing clean uniforms, and avoiding food handling when ill.

By implementing these measures, we strive to provide our customers with products that are not only delicious but also safe and of the highest quality. Your health and well-being are our top priorities, and we are committed to maintaining the highest standards of food safety and cleanliness in our baking facilities.