FAQ

Here are some reasons why customers should choose ours over a competitor's:

1. High-Quality Ingredients: Our lactation cookies are crafted with premium, carefully sourced ingredients known for their lactation-boosting properties, such as oats, brewer's yeast, flaxseed, and fenugreek. We prioritize quality and nutritional value in every batch.
   
   
2. Proven Effectiveness: While scientific evidence on lactation cookies is limited, we've received positive feedback from numerous satisfied customers who have experienced an increase in milk supply after consuming our cookies regularly. Our recipe is carefully formulated to support lactation effectively.
   
   
3. Delicious Taste: We understand the importance of enjoying what you eat, especially when it comes to something you'll be consuming regularly. Our lactation cookies are not only nutritious but also delicious, available in a variety of flavors to suit different preferences.
   
   
4. Transparency and Trust: We believe in transparency and honesty with our customers. We provide clear information about our ingredients, sourcing practices, and manufacturing processes, building trust and confidence in our brand.
   
   
5. Commitment to Customer Satisfaction: We prioritize customer satisfaction above all else. From prompt customer support to ensuring product freshness and quality, we go above and beyond to meet the needs of our customers and provide them with a positive experience.
   
   
6. Community and Support: We're more than just a company – we're a community of nursing mothers supporting each other on their breastfeeding journeys. Through our online resources, forums, and social media channels, we provide valuable support and information to our customers every step of the way.

1. Oats: Oats are rich in iron and fiber, which can provide energy and support overall health. Some studies suggest that oats may also have properties that help stimulate milk production.
2. Brewer's yeast: Brewer's yeast is a type of yeast that is high in B vitamins, iron, protein, and chromium. It's believed to be a galactagogue, which is a substance that promotes lactation.
3. Flaxseed: Flaxseed is rich in omega-3 fatty acids, fiber, and phytoestrogens. Phytoestrogens are plant compounds that mimic the hormone estrogen, which may help stimulate milk production.

Our lactation treats are not only beloved by breastfeeding moms but are also enjoyed by many pregnant women as a delicious and nutritious snack option. Packed with wholesome ingredients like oats, flaxseed, and brewer's yeast, our treats offer a tasty way to satisfy cravings while providing essential nutrients.

While our lactation treats can be a delightful addition to your pregnancy diet, we always recommend consulting with your healthcare provider before adding any new foods or supplements to your routine. Your healthcare provider can offer personalized guidance based on your individual health needs and ensure that our treats are suitable for you during this special time.

To assist you in making informed decisions, the ingredients list for each of our products is available on our product pages. We encourage you to refer to these lists when consulting with your healthcare provider.

Absolutely! Lactation treats can be a wonderful addition to your pregnancy journey, offering a delicious and supportive option for nurturing both you and your baby. While individual experiences may vary, many mothers find that incorporating lactation treats into their diet during pregnancy can contribute to their overall sense of well-being and preparation for breastfeeding.

These treats often contain wholesome ingredients known for their potential benefits in supporting lactation, such as oats, flaxseed, and brewer's yeast. By enjoying these treats as part of a balanced diet, you're not only indulging in something delicious but also providing your body with nourishment that may help optimize milk production once your little one arrives.

Remember, every mother's journey is unique, and while lactation treats can be a delightful addition, they're just one piece of the puzzle. Pairing them with proper hydration, regular breastfeeding or pumping, and seeking support from lactation consultants can further enhance your breastfeeding experience.

Ultimately, the joy of motherhood is about embracing every moment, and lactation treats can be a delightful way to celebrate the beautiful journey of nurturing your newborn.

Eating lactation cookies while pregnant may not necessarily induce lactation, as lactation is primarily triggered by hormonal changes that occur after childbirth. However, the wholesome ingredients in lactation cookies, such as oats, flaxseed, and brewer's yeast, can still provide valuable nutrients for both you and your baby during pregnancy.

It's important to remember that every pregnancy is unique, and individual factors can influence milk production. While lactation cookies may not directly stimulate lactation during pregnancy, they can still be a tasty and nutritious addition to your diet.

If you're interested in preparing for breastfeeding during pregnancy, consider discussing breastfeeding techniques and strategies with your healthcare provider or a lactation consultant. They can offer personalized guidance and support to help you prepare for a successful breastfeeding journey after childbirth.

I understand your situation, babe. If you wish to fast during Ramadan, here are some tips that have been helpful for me:

1) Stay Hydrated:
Drink plenty of water during iftar and sahur (8-10 glasses throughout the night).
- Avoid caffeine and sugary drinks.

2) Maintain a Balanced Diet:
- Avoid oily foods and opt for complex carbohydrates like oats.

3) Breastfeeding Schedule:

- Stick to your regular breastfeeding schedule if you able to or consider the following suggested routine:
Suggestions for milk expression:

✅After Sahur
✅4 hours after the first session
✅4 hours after the second session
✅After breaking the fast

4) Listen to Your Body:
- If you feel fatigued or notice a decrease in supply, you might want to reconsider to fast.

5) Breast Compression:
- You can also try breast compression techniques to help with the milk flow.

Hope this helps!

These answers provide general guidance, but individual situations may vary. It's always advisable to consult with a healthcare provider or lactation consultant for personalized advice and support.

For delivery of our lactation cookies, we offer two options:

1. Next Day Doorstep Delivery: Orders made before 5 pm qualify for next day doorstep delivery at $8.90. Our delivery runs between Monday - Saturday. This option ensures your cookies arrive quickly for a small additional fee.
2. Parcel Delivery: If you prefer a more affordable option, we offer parcel delivery at $4.50. Delivery typically takes between 5-7 working days. While it may take a bit longer, this option is budget-friendly and ensures your cookies are still delivered safely and promptly.

For orders above $85, you automatically qualify for free next day doorstep delivery, making it a convenient and cost-effective choice for larger purchases.

Absolutely! We understand that sometimes you need your lactation cookies in a hurry. That's why we offer expedited or express shipping options for those who need their treats ASAP.

Our expedited shipping option ensures that your order arrives quickly, usually within 1-2 business days, depending on your location. For just $8.90, you can enjoy our convenient next day doorstep delivery service, perfect for satisfying those last-minute cravings or sending a thoughtful gift with urgency.

If you're interested in our expedited shipping option, simply select it at checkout, and we'll make sure your order is prioritized for swift delivery. As always, if you have any questions or special requests regarding shipping, feel free to reach out to us. We're here to help!

Our delivery window typically falls between 12-6pm, allowing for flexibility in receiving your order during the afternoon. While we understand the convenience of specific delivery timings, we regret to inform you that we are unable to accommodate requests for specific delivery times at this time. Our delivery schedule is structured to optimize efficiency and ensure timely deliveries to all our customers.

Additionally, we want to reassure you that our treats, such as cookies, granola, and brownies, are safe to be kept outside in ambient temperatures. These items can maintain their freshness and quality for up to 1-2 weeks when stored properly at room temperature. This means you can confidently receive your delivery during our standard window and enjoy your treats at your convenience.

Yes, absolutely! We provide real-time tracking for all orders, so you can monitor the progress of your delivery every step of the way. Once your order is processed and shipped, we'll provide you with a tracking number via email or text message.

With this tracking number, you can easily check the status of your delivery online or through our mobile app. You'll be able to see when your package is out for delivery, estimated arrival times, and any updates on its journey to your doorstep.

Tracking your order in real time gives you peace of mind and allows you to plan accordingly for its arrival. If you have any questions or need assistance with tracking your order, our customer support team is here to help. Simply reach out to us, and we'll be happy to assist you.

Ensuring the safe and timely delivery of our lactation cookies is a top priority for us. Here are the measures we take:

1. Secure Packaging: We carefully package our lactation cookies to protect them during transit. We use sturdy boxes and packaging materials to prevent breakage and maintain freshness.
2. Prompt Fulfillment: We strive to fulfill orders promptly to minimize the time your cookies spend in transit. Orders are typically processed and shipped within 1-2 business days of being placed.
3. Expedited Shipping Options: We offer expedited shipping options, such as next day doorstep delivery, for those who need their cookies quickly. This ensures that your order arrives promptly and fresh.
4. Tracking Information: We provide tracking information for all orders so you can monitor the progress of your delivery and know when to expect your cookies.
5. Customer Support: Our customer support team is available to assist you with any questions or concerns you may have about your order or delivery. We're here to ensure a smooth and satisfactory experience from start to finish.

By implementing these measures, we aim to deliver your lactation cookies safely and on time, so you can enjoy them with peace of mind.

Absolutely! We value our loyal customers and strive to show our appreciation through our loyalty and reward program. Here's how it works:

On our website, you'll find details about our loyalty program, which offers various perks and rewards for our valued customers. When you sign up for the program, you'll start earning points for every purchase you make. These points can be redeemed for discounts, freebies, or other exclusive benefits.

In addition to earning points for purchases, our loyalty program may offer special promotions, birthday rewards, early access to sales, and more. It's our way of saying thank you for choosing us and supporting our business.

If you haven't already, we encourage you to check out our website to learn more about our loyalty program and how you can start earning rewards today. We're committed to providing our customers with an exceptional experience every step of the way, and our loyalty program is just one way we show our gratitude for your continued support.

Unfortunately, once an order is placed, we are unable to accommodate cancellations or modifications. As a small business, we operate with limited resources and costs, and last-minute changes can significantly impact our operations and expenses.

We strive to process and fulfill orders as efficiently as possible to ensure timely delivery and customer satisfaction. Therefore, we kindly ask that you review your order carefully before completing your purchase.

If you have any questions or concerns about your order, please feel free to reach out to us, and we'll do our best to assist you within our capabilities.

As a small business, we operate with limited resources, and unfortunately, we are unable to offer returns or exchanges for our lactation cookies. We prioritize quality and strive to provide delicious and fresh products with every order.

We understand that circumstances may arise where a return or exchange is desired, but due to the perishable nature of our products and our small-scale operation, we cannot accommodate returns at this time. We kindly request that any issues regarding the quality of our products be brought to our attention within 24 hours of delivery, as we are dedicated to promptly addressing and resolving any concerns to ensure your utmost satisfaction.

However, if you have any concerns about your order or if there are any issues with the quality of our products, please don't hesitate to reach out to us. We're committed to ensuring your satisfaction and will do our best to address any issues within our capabilities.

If your lactation cookies arrive damaged or in poor condition, we understand your concern. While we do not offer refunds for option 2 under parcel delivery due to the involvement of third-party handlers, we take every precaution to secure the parcels to the best of our ability by bolstering parcels with bubble and paper wrap.

For customers concerned about the condition of their cookies, we recommend choosing option 1, which is door-to-door delivery handled by a single courier. This option provides greater control over the delivery process and reduces the risk of damage during transit, albeit at a higher fee of $8.90.

We apologize for any inconvenience caused and assure you that we prioritise the quality and integrity of our products. If your cookies do arrive damaged, please reach out to us with details and photos of the damage, and we will do our best to address the issue.

In our policy, the return shipping fee is typically covered by the customer. This means that if you need to return an item, you would be responsible for the cost of shipping it back to us. 

Please note that we do not provide pick-up services for returning items and facilitate exchanges through delivery services. If you wish to return any items or require an exchange, you are welcome to visit our shop situated at #01-23 Changi Road. Alternatively, you can arrange your own courier service using platforms like Grab, Lalamove, or any other delivery service of your choice.

For orders purchased at baby fairs, we also strongly recommend checking your bags and flavors before leaving the fair. Please ensure you have received the correct flavors as any exchanges will incur a delivery fee of $8.90 per delivery. We kindly remind customers that we are not responsible for any incorrect flavor bags once they have left the fair. Thank you for your understanding!

Ensuring the safety and cleanliness of our baking facilities is paramount to us. Here's how we maintain high standards of hygiene and safety:

1. SFA-Licensed Kitchen: Our kitchen is licensed by the Singapore Food Agency (SFA), ensuring that we meet strict regulatory standards for food safety and hygiene.
   
   
2. Certified Kitchen Bakers: All our kitchen staff members are certified in hygiene courses, ensuring they have the knowledge and skills necessary to maintain a clean and safe working environment.
   
   
3. Compliance: We adhere to all regulations and guidelines set forth by relevant authorities regarding food safety and cleanliness. This includes regular inspections, proper sanitation practices, and appropriate storage of ingredients.
   
   
4. Cleaning Protocols: We have rigorous cleaning protocols in place to ensure that all surfaces, equipment, and utensils are regularly sanitized to prevent cross-contamination and maintain a hygienic environment.
   
   
5. Quality Control: We conduct regular quality control checks to ensure that our ingredients meet our standards of freshness and safety. Any products that do not meet our quality standards are promptly discarded.
   
   
6. Employee Health and Hygiene: We emphasize the importance of personal hygiene among our staff members, including handwashing, wearing clean uniforms, and avoiding food handling when ill.

By implementing these measures, we strive to provide our customers with products that are not only delicious but also safe and of the highest quality. Your health and well-being are our top priorities, and we are committed to maintaining the highest standards of food safety and cleanliness in our baking facilities.